Connection to the PC shall be made exclusively through the devices rear side USB 3.0 port.
|External Interface:||USB 3.0 (Type B Port)|
|Internal Interface SATA:||2.5", 3.5"|
|Max. Data Transfer Rate USB:||5 Gbit/s|
|Sleep Mode:||After 30 Minutes|
|Cable:||USB 3.0 (Type A Plug to Type B Plug)|
|USB Cable Length:||100 cm|
|Power Supply:||External Power Supply|
|Dimensions (L x W x H):||148 x 132 x 71 mm|
|SATA Compatibility:||Revision 1.0, 2.0, 3.0|
|Max. HDD Capacity USB:||2x 12 TB|
|Plug and Play:||✓|
|Supported Operating Systems:||Windows 7/8/10|
|SATA QuickPort Duo USB 3.0|
|External Power Supply|
My hard drive does not appear in My Computer.If the hard drive is new, it should be partitioned and formatted in Windows Disk Management, then it should appear in My Computer.
My hard drive is sporadically ejected from Windows or the data transfer stops.Ensure that your USB or eSATA uses the latest firmware and driver. If the problem is not resolved, please downlowd the latest firmware for the docking station from the Sharkoon homepage.
> This link will take you to our support form.