Privacy Policy
Date: 30.06.2023
1) Information Concerning the Collection of Personal Data and Personal Contact Details
1.1
Thank you for your interest in Sharkoon. We are happy that you are visiting our website! This page informs you about our data handling practice with your personal data when you use our website. Here, personal data means all data with which you can be personally identified.
1.2
The enterprise that is responsible for the processing of personal data on this website within the meaning of the General Data Protection Regulation (hereinafter "GDPR") is Sharkoon Technologies GmbH Technologies GmbH, Grüninger Weg 48 in 35415 Pohlheim, Germany. Tel.: 0049 (0)6403-96 814 0 / Email: info@sharkoon. com. The person or enterprise that is responsible and accountable for the processing of personal data is the natural or legal person who decides, either alone or jointly with others, on the purposes and means of processing personal data.
1.3
The responsible enterprise has an appointed data protection officer (DPO). The DPO can be contacted at: [email protected].
1.4
This website uses SSL / TLS encryption for security and to protect personal data and other confidential content (e.g. orders or enquiries to the responsible enterprise) during end-to-end transmission. You can recognize that a connection is encrypted by the character string "https://" and the padlock symbol in your browser's address bar.
2) Data Collection When Visiting Our Website
If you only use our website for informational purposes (that is, if you do not actively send information to us by registering or otherwise), we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary to be able to display our website to you:
- Our visited web page
- Date and time of access
- Amount of data sent in bytes
- From which source / reference you came to the page
- Browser used
- Used operating system
- IP address used (if applicable, in anonymous form)
The collection and processing of this data is carried out in accordance with Art. 6 para. 1 lit. f of the GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on to third parties or used in any other way. We do, however, reserve the right to check our server log files if there are any subsequent and concrete indications of illegal data use.
3) Cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on our various pages. These are small text files that are stored on your mobile device or PC. Some of the cookies we use are deleted after the end of the browser session, i.e. after your browser has been closed (so-called session cookies). Other cookies (persistent cookies) remain on your mobile device or PC and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit. If cookies are set, they collect and process certain items of user information such as browser and location data as well as the IP address. Persistent cookies are automatically deleted after a specified period, which can vary depending on the cookie.
If personal data is processed with the support of individual cookies that are used by us, then the processing takes place in accordance with the following: Art. 6 para. 1 lit. b of the GDPR, regarding the execution of contracts; Art. 6 para. 1 lit. a of the GDPR with regard to obtaining the consent to process personal data; and Art. 6 para. 1 lit. f of the GDPR, regarding the legitimate interest of maintaining the best possible functionality of the website as well as enabling an effective and customer-friendly website experience.
Under some circumstances, we work together with advertising partners who help us to make our website content more interesting for you. For this purpose, cookies from partner organizations are also saved on your mobile device or PC when you visit our website (third-party cookies). If we work together with the aforementioned advertising partners, you will be informed within our cookie consent tool (cookie banner) about the use of such cookies and the scope of the information that is collected by these cookies.
Please note that you can set your browser so that you are informed about the use of cookies and then decide whether to accept them. Or you can set your browser to exclude the acceptance of cookies for certain cases or exclude the acceptance of cookies in general.
However, please also note that different browsers can vary as to how cookie settings are managed. This is described in the each browser's help menu, which explains how you can change your cookie settings. You can also find this information, for the respective browser, via the following links:
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Chrome: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Please note that if cookies are not accepted, the functionality of our website may be restricted. You can change the cookie preferences you set when you first visited our site here: Link will be added.
4) Contact
4.1
When contacting us via our support form (at https://en.sharkoon.com/support.aspx) personal data is collected. The support form itself indicates which personal data is collected when the form is completed and sent.
This data is stored and used exclusively for the purpose of answering your request, to establish contact, and for the associated technical administration. The legal basis for the collection and processing of this data is our legitimate interest, in accordance with Art. 6 para. 1 lit. f of the GDPR, in answering your request. If the aim of contacting us is to conclude a contract, the additional legal basis is Art. 6 para. 1 lit. b of the GDPR. Your personal data will be deleted after your enquiry has been dealt with. This is the case when it can be inferred from the circumstances that the enquiry has been conclusively processed and clarified, and provided that there are no legal obligations to retain and store the data in question.
4.2
We use the software of the email ticket system of OTRS AG, Zimmersmühlenweg 11, 61440 Oberursel in Germany to process customer requests by email.
If users of our website send contact details by email, these are stored and organized in the ticket system to enable chronological processing and to facilitate our customer service. Users can always see the current processing status of their request via their personally assigned ticket number.
Personal data that has been provided in the request (in all cases to at least include name, surname and email address) will be collected by us exclusively for the purpose of organizing and processing request. During its collection, the personal data is not forwarded to OTRS AG.
The legal basis for the collection and processing of this data is, in accordance with Art. 6 para. 1 lit. f of the GDPR, our legitimate interest in the efficient organization of our customer service and the quickest possible response to your request.
Your personal data will be deleted after your request has been dealt with. This is the case when it can be inferred from the circumstances that the matters relevant to the request have been conclusively processed and clarified, and provided that there are no legal obligations to retain and store the data in question.
5) Data Processing When Opening a Client Account and For the Processing of Contracts
As a manufacturer, we do not distribute products directly to end users.
Customer accounts are created for contract processing in the context of business relationships with distributors, dealers, other traders, and business-to-business customers and clients in general. These are all businesses who purchase our products either for resale or for their own direct use within their business activities.
In accordance with Art. 6 para.1 lit. b of the GDPR, personal data is collected and processed if you provide this to us in order to execute a contract or to open a customer account. Which data is collected can be seen in the respective contract documents themselves, which are made available to you when you are interested in commencing a business relationship with us. A deletion of your customer account is possible at any time and can be done by sending a message requesting this to the aforementioned address of the responsible enterprise. The data you have provided is stored and used by us for the purpose of processing the contract. After the contract has been completed or after your customer account has been deleted, your data will be closed for further use and subsequently deleted after the expiry of the mandatory periods for keeping data records as required by national tax and commercial law. The closure and deletion of your data will not occur if you have expressly consented to its further use, or if we have reserved the right to further data use as permitted by law.
5.1 Forwarding Data to Delivery Service Providers
To process your respective order, we work together with the undermentioned service provider(s), who support us in whole or in part in the implementation of concluded contracts. Certain items of personal data are forwarded to these service providers in accordance with the information mentioned hereinafter. For the fulfilment of the contract, the personal data we have collected will be passed on to the service provider that we have commissioned with the delivery, insofar as is necessary for the delivery of the goods. The legal basis for the forwarding of this data is Art. 6 para. 1 lit b of the GDPR.
- DHL: If the goods are transported by the delivery service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany), we will give your email address to DHL before dispatch for the purposes of determining a desired delivery date and for notification of delivery. The forwarding of this data takes place in accordance with Art. 6 para. 1 lit. f of the GDPR regarding our legitimate interest in a high and punctual rate of delivery. You can object to this information being forwarded by contacting us directly with your objection. In the event of an objection, for the purpose of delivery and in accordance with Art. 6 para. 1 lit. b of the GDPR, we will only pass on the name of the recipient and the delivery address to DHL. This information will only be forwarded if it is necessary for the delivery of the goods. In this case, it will no longer be possible to receive delivery notification or coordinate a desired delivery date with DHL.
- Zufall: If the goods are transported by the delivery service provider Zufall (Friedrich Zufall GmbH & Co. KG Internationale Spedition, Robert-Bosch-Breite 11, 37079 Göttingen, Germany), we will forward your email address before dispatch for the purpose of determining a desired delivery date or for the notification delivery. The forwarding of this data takes place in accordance with Art. 6 para. 1 lit. f of the GDPR regarding our legitimate interest in a high and punctual rate of delivery. You can object to this information being forwarded by contacting us directly with your objection. In the event of an objection, for the purpose of delivery and in accordance with Art. 6 para. 1 lit. b of the GDPR, we will only pass on the name of the recipient and the delivery address to Zufall. This information will only be forwarded if it is necessary for the delivery of the goods. In this case, it will no longer be possible to receive delivery notification or coordinate a desired delivery date with Zufall.
- UPS: If the goods are transported by the delivery service provider UPS (United Parcel Service Deutschland Inc. & Co. OHG, Görlitzer Straße 1, 41460 Neuss, Germany), we will pass on your email address to UPS before dispatch for the purposes of determining a desired delivery date and for notification of delivery. The forwarding of this data takes place in accordance with Art. 6 para. 1 lit. f of the GDPR regarding our legitimate interest in a high and punctual rate of delivery. You can object to this information being forwarded by contacting us directly with your objection. In the event of an objection, for the purpose of delivery and in accordance with Art. 6 para. 1 lit. b of the GDPR, we will only pass on the name of the recipient and the delivery address to UPS. This information will only be forwarded if it is necessary for the delivery of the goods. In this case, it will no longer be possible to receive delivery notification or coordinate a desired delivery date with UPS.
- DACHSER: If the goods are transported by the delivery service provider DACHSER (Dachser Group SE & Co. KG, Thomas-Dachser-Str. 2, 87439 Kempten, Germany), we will forward your email address to DACHSER before dispatch for the purpose of determining a desired delivery date or for the notification delivery. The forwarding of this data takes place in accordance with Art. 6 para. 1 lit. f of the GDPR regarding our legitimate interest in a high and punctual rate of delivery. You can object to this information being forwarded by contacting us directly with your objection. In the event of an objection, for the purpose of delivery and in accordance with Art. 6 para. 1 lit. b of the GDPR, we will only pass on the name of the recipient and the delivery address to DACHSER. This information will only be forwarded if it is necessary for the delivery of the goods. In this case, it will no longer be possible to receive delivery notification or coordinate a desired delivery date with DACHSER.
5.2 Disclosure of Personal Data to Carry Out a Credit Check - Coface
If we deliver goods before payment (e.g. invoice payments), we reserve the right to carry out a creditworthiness check on the basis of mathematical-statistical procedures in order to uphold our legitimate interest in determining the ability of our customers and clients to meet their financial obligations. The personal data which is required to determine creditworthiness is forwarded, in accordance with Art.6 para.1 lit f of the GDPR, to the following service provider:
Compagnie Française d'Assurance pour le Commerce Extérieur SA (Coface)
German office:
Isaac-Fulda-Allee 1
55124 Mainz
Tel.: 0049 (0)6131/323-0
Fax: 0049 (0)6131/37 27 66
The information received on credit worthiness may include probability values (so called credit scores). Credit scores — should they be included in the result of the credit worthiness check — are based on a scientifically recognized mathematical-statistical process. Amongst other items of information, but not exclusively, address details may enter into the calculation of the score values. We use the result of the credit worthiness check with reference to the statistical probability of default for the purpose of deciding on the establishment, implementation, or termination of a contractual relationship.
You can object to this processing of your data at any time by sending your objection to Sharkoon Technologies GmbH or to the aforementioned service provider. However, we may still be entitled to use your personal data if this is necessary for the processing of contractually determined payments.
6.1
The current and applicable data protection law grants you, as the "data subject", the rights mentioned hereinafter (these are rights to information and intervention) against those who are responsible for the processing of your personal data. The legal basis for realizing these rights is as following:
- Right of access by the data subject, according to Art. 15 of the GDPR
- Right to rectification, according to Art.16 of the GDPR
- Right to erasure (‘right to be forgotten’), according to Art. 17 of the GDPR
- Right to restriction of processing, according to Art. 18 of the GDPR
- Right to notification, according to Art. 19 of the GDPR
- Right to data portability, according to Art. 20 of the GDPR
- Right to object to granted consent, according to Art. 7 para 3. of the GDPR
- Right to lodge a complaint, according to Art. 77 of the GDPR.
6.2 RIGHT TO OBJECT
IF, WITHIN THE CONTEXT OF A BALANCE OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING AND LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING FOR REASONS THAT ARISE FROM YOUR OWN CIRCUMSTANCES AND WITH EFFECT FOR FUTURE PROCESSING.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA INVOLVED. HOWEVER, FURTHER PROCESSING BY US CANNOT BE EXCLUDED IF WE CAN PROVE COMPELLING REASONS THAT OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING IS FOR THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS.
IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT ADVERTISING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING. YOU CAN OBJECT AS PREVIOUSLY DESCRIBED.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP THE PROCESSING OF THE DATA CONCERNED FOR THE PURPOSE OF DIRECT MARKETING.
7) Duration of Storage of Personal Data
The duration of the storage of personal data is based on the respective law and the purpose of the processing. If relevant, it is also based on the respective statutory retention period, i.e. the respective statutory period for keeping data records under, for example, business and tax law.
When processing personal data on the basis of an express consent in accordance with Art. 6 para. 1 lit. a of the GDPR, this data is stored until the person concerned revokes his or her consent.
If there are statutory retention periods for data that is processed in the context of legally contractual or similar obligations on the basis of Art. 6 para. 1 lit. b of the GDPR, the data concerned will be routinely deleted after the retention period has expired, provided that it is no longer required to fulfil or initiate a contract and/or we have no continuing legitimate interest in keeping this data.
When personal data is processed on the basis of Art. 6 para. 1 lit. f of the GDPR, this data is stored until the data subject exercises his or her right to object under Art. 21 para 1. of the GDPR, unless we can provide compelling reasons for processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.
When processing personal data on the basis of Art. 6 para. 1 lit. f of the GDPR for the purpose of direct advertising, this data is stored until the data subject exercises his or her right of objection in accordance with Art. 21 para. 2 of the GDPR. Unless otherwise stated in the preceding information concerning specific processing situations, stored personal data will be deleted when it is no longer necessary for the purposes for which it was collected or processed.
8) Disclaimer for Hyperlinks
Our website contains hyperlinks to external websites, over which we have no influence. Therefore, we cannot assume any liability for the content of these websites. The respective provider or operator of the linked website pages is always responsible for the content of these pages. The linked pages were checked for possible legal violations when the hyperlinks were generated. Illegal content was not recognizable when the hyperlink was generated. However, in the absence of any concrete evidence of a violation of the law, a continuous monitoring of the linked pages' content cannot be reasonably expected. Should we become aware of any violations of the law, we will remove such hyperlinks immediately.
9) For Your Security
Please note that data transfer on the Internet (e.g. communication by email) may be subject to security deficits, so that absolute data security cannot always be guaranteed. We hereby expressly object to the sending of unsolicited advertising or similar unrequested information material via the contact details given in the "Legal Details" page or other pages of this website.
10) Contact
If you have any questions or wish to raise any matters concerning data protection, please do not hesitate to contact us at [email protected].